# The Communications page

> Browse synced conversations grouped by person, switch folders, and reply without leaving Kepler.

_Collection: Email, Calendar & Meetings (email-calendar) — Kepler Help Center. Canonical: https://keplercrm.com/support/articles/the-emails-page/_

**Communications** is your own inbox: one list of conversations from the accounts you connected. Use the folder menu to switch between **Inbox**, **Unread**, **Drafts**, **Sent**, **Archived** and **Deleted**, and the search box to search the folder you're in.

A teammate's mailbox never appears here, even when they share it with you. Mail they share shows on the related records' Communications tabs instead.

## Channels

Tabs for **All**, **Email** and **WhatsApp** sit above the list. If you haven't linked a WhatsApp number yet, the WhatsApp tab offers to link one; see [Connecting your WhatsApp number](/support/articles/connecting-personal-whatsapp/) for setup and recovery. Each conversation shows who it's with and the latest activity.

## Browsing

  - Select a conversation to read the full thread. It opens with the person's details beside it; use **Show contact panel** / **Hide contact panel** (`I`) to toggle them.

  - Attachments are listed with each message and can be previewed; CVs detected among them also land on the matching candidate's Documents tab.

  - Images in a received email that load from the web are held back until you allow them. Choose **Show** on the **Images hidden** banner for this thread, or **Always show** to trust that sender, or anyone at their company's domain. Shared addresses such as Gmail or Outlook are trusted one sender at a time. This choice is remembered for you in this browser.

  - Click **Compose** to start a new email — see [Sending email from Kepler](/support/articles/sending-email/).

## Organising your inbox

Use a thread's menu to **Mark as read** or **Mark as unread**, archive it, or choose **Delete thread**. Open **Archived** or **Deleted** to find it again and choose **Restore to inbox**.

These are personal reading preferences inside Kepler. They do not archive or delete messages in Gmail or Outlook, change their read status there, or change another teammate's view. Marking a message read in your provider also does not clear its unread marker in Kepler.

## Communications on record pages

The same data appears on each record: candidates and contacts have a **Communications** tab matched by their email address; companies match by **domain**, so every thread with anyone at the client shows on the account. What you can see always respects each account's [sharing setting](/support/articles/email-privacy-and-sharing/).

## AI and your inbox

Synced mail is one of Kepler AI's main inputs: it links threads to the right records, extracts facts (a new phone number, a notice period, interview availability) and proposes record updates or follow-up tasks. Anything that would change your data appears as an [AI suggestion](/support/articles/ai-suggestions/) first.

> **TIP:** Looking for one specific message? Global search ( Cmd/Ctrl + K ) is usually faster than browsing — search the person's name and jump to their record's Communications tab.