# Job portal & application issues

> Why a posting isn’t visible, why an application didn’t arrive, and form errors applicants see.

_Collection: Troubleshooting & FAQ (troubleshooting) — Kepler Help Center. Canonical: https://keplercrm.com/support/articles/portal-application-issues/_

## A job isn't showing on the portal

  - The posting must be published — drafts and closed postings don't appear. Check the job's **Advertising** tab: a live posting reads **Live on your job portal**.

  - The portal itself must be **enabled** — check **Portal enabled** in **Settings → Job board** (when off, the portal returns "not found").

  - Confirm the URL slug — if you changed the portal slug, old links 404. Re-share the current link.

## An application didn't arrive

  - Open the applicant review page — **Applicants** on the **Jobs** page, or the **New applicants** lane on the job's pipeline board — and check **Needs decision**, **Screened out**, **Stored**, **Declined** and **Added**. An applicant may have been actioned by a teammate or screened out as junk. See [Reviewing inbound applicants](/support/articles/review-inbound-applicants/).

  - **Duplicate suppression:** the same email applying to the same posting within 24 hours is deduplicated by design.

  - Give processing a minute — parsing and scoring run in the background; the job owner is notified when the applicant is ready.

  - For LinkedIn applicants, see [Email sync issues](/support/articles/email-sync-issues/) — capture depends on the receiving inbox syncing.

## Errors applicants see on the form

| Symptom | Cause |
| --- | --- |
| CV won't upload | Only PDF/DOC/DOCX up to 10 MB are accepted. |
| "Too many requests" | Rate limiting — several rapid submissions from one network (campus wifi, office NAT). Wait briefly and retry. |
| Asked to confirm storage of details | When the portal requires it, applicants must tick the box allowing their details to be stored for the role before submitting. The separate marketing checkbox is optional. |
| Form rejects submission | Invalid email format, or the posting closed between page load and submit. |

> **NOTE:** If an autofill tool completes the hidden spam-trap field, Kepler rejects the submission. Ask the applicant to retry without autofill.