# Frequently asked questions

> Quick answers on migration, trials, AI, data and platform support.

_Collection: Troubleshooting & FAQ (troubleshooting) — Kepler Help Center. Canonical: https://keplercrm.com/support/articles/faq/_

## Switching & setup

**What platforms can I migrate from?**
Kepler can migrate common ATS and CRM data. Supported source systems, mapped records and timing depend on the quality and format of your export; your implementation contact will confirm scope and schedule. See [Importing your data](/support/articles/import-your-data/).

**Can I try Kepler before switching?**
[Book a demo](/demo/) and we'll walk through Kepler against your own desk, then tell you what starting looks like for your team.

**How fast can we go live?**
Self-serve, the same day. Migration timing depends on your export; your implementation contact will confirm a schedule.

## Email & calendar

**Which providers are supported?**
Google syncs Gmail and Google Calendar. Microsoft syncs Outlook mail and calendar. While Google reviews Kepler's Gmail access, Gmail may be on request for your workspace; Outlook works straight away. See [Connecting your email](/support/articles/connect-your-email/).

**Who can read my email?**
You control it per account with three sharing levels — activity only, subject and metadata, or full emails — plus per-person grants. See [Email privacy & sharing](/support/articles/email-privacy-and-sharing/).

**Can Kepler send email?**
Yes — compose and reply from your connected account, with templates and your signature. See [Sending email from Kepler](/support/articles/sending-email/).

## AI

**Which AI features are included?**
All of them. Kepler is one plan and AI is part of it on every seat. See [Billing & seats](/support/articles/billing-and-seats/).

**How is my data handled by AI features?**
See [AI & data privacy](/support/articles/ai-data-privacy/), or contact your workspace administrator for current subprocessor, retention and training-use details.

**Can AI change my data without me knowing?**
Suggested changes appear as [AI suggestions](/support/articles/ai-suggestions/) for review before they are applied. Automatic AI writes happen only where your workspace turns them on under **Settings → AI**.

## Data & security

**Where can I find privacy and compliance information?**
Review Kepler's approved security documentation or contact the privacy team. See [Security & compliance](/support/articles/security-and-compliance/).

**Can I export my data?**
Record lists export to CSV or Excel from their toolbar (**Export as CSV** or **Export as Excel**), with your current filters and columns. Owners and admins can always export; other members can when an admin allows it in **Settings → Members**. For a copy of everything, a workspace owner can choose **Request export** under **Settings → General** → **Data & closure**; we email you when it's ready.

## Platform

**Which browsers are supported?**
Current versions of Chrome, Edge, Safari and Firefox. The [LinkedIn extension](/support/articles/linkedin-chrome-extension/) runs in Chromium browsers (Chrome, Edge, Brave).

**Is there a mobile app?**
Kepler works in mobile browsers, including the public job portal, which is mobile-first. Ask your account contact about native-app availability for your workspace.

**How do I contact support?**
Click **Help** at the top right of any page, or choose **Help** from the workspace menu. The Help panel lets you search the articles, ask a question, or choose **Contact support** to message the team. Response times vary by request.